Since setting up a really good bake sale requires excellent planning and organization, it’s a good idea to be sure it is worth the effort. What will you be selling at this sale? In short, will it be worth your… Continue Reading
The world of yesterday did not experience customer relation management basic or CRM BSC as we do today. From a business standpoint, customer relation management is a philosophy that deals with managing a business and expanding it through customer satisfaction… Continue Reading
Client trust is very challenging to keep in a slowing economic year. Businesses are trying to save money and are curtailing costs not based on service or product merit, but on price alone. This is effecting many business overall profit.… Continue Reading
Helen is the Creative Director at Ads R Us Advertising Agency. Beyond her talent at creating the kind of ads that get people talking, she prides herself on her unwavering dedication to her clients. When Linda, the Advertising Director at… Continue Reading
You’ve heard it said that you never get a second chance to make a first impression. Whether you know it or not, this is also true when it comes to business. IF you don’t portray your business and the personnel… Continue Reading
All businesses want their customers to be satisfied but any business owner whose firm offers an intangible, a service which customers commit to, before the service is actually performed, faces additional challenges in meeting customer expectations. If you work in… Continue Reading
The relationship between a customer and your company is more complicated than it appears. It is not a simple matter of the customer handing over some money in return for a product or service. Certain conditions have to be met… Continue Reading
The call centre business is one of those that do not have any tangible or physical product. As such, the call centre KPI is measured differently from other industries. How this is measured is normally done through tools that are… Continue Reading
Imagine you are the manager of a fast-food service restaurant. A mother comes in for lunch with her young son. Half way through the meal the child knocks his drink on the floor creating a big mess! What’s the first… Continue Reading
You must have noticed a series of thick and thin black lines on probably every product that you purchase. These lines are nothing but barcodes. However simple they may look, they actually consist of all the hidden data regarding the… Continue Reading